WELLINGTON, P., & SINDORO, A. [. (1998). Kaizen strategies for customer care (kepedulian padapelanggan)/penterjemah Alexander Sindoro. Interaksara.
Chicagoスタイル(17版)引用形式WELLINGTON, Patricia, , Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Jakarta: Interaksara, 1998.
MLA(9版)引用形式WELLINGTON, Patricia, , Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Interaksara, 1998.
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