WELLINGTON, P., & SINDORO, A. [. (1998). Kaizen strategies for customer care (kepedulian padapelanggan)/penterjemah Alexander Sindoro. Interaksara.
Chicago Style (17th ed.) CitationWELLINGTON, Patricia, and Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Jakarta: Interaksara, 1998.
MLA (9th ed.) CitationWELLINGTON, Patricia, and Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Interaksara, 1998.
Warning: These citations may not always be 100% accurate.