Cita APA (7th ed.)

WELLINGTON, P., & SINDORO, A. [. (1998). Kaizen strategies for customer care (kepedulian padapelanggan)/penterjemah Alexander Sindoro. Interaksara.

Cita Chicago (17th ed.)

WELLINGTON, Patricia, i Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Jakarta: Interaksara, 1998.

Cita MLA (9th ed.)

WELLINGTON, Patricia, i Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Interaksara, 1998.