PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.
芝加哥风格引文PEPPARD, Joe, Philip ROWLAND, 与 Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.
MLA引文PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.
警告：这些引文格式不一定是100％准确.