APA-referens (7:e uppl.)

PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.

Chicago-referens (17:e uppl.)

PEPPARD, Joe, Philip ROWLAND, och Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.

MLA-referens (9:e uppl.)

PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.