PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.
Chicagoスタイル(17版)引用形式PEPPARD, Joe, Philip ROWLAND, , Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.
MLA(9版)引用形式PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.
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