PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.
Lua i Stíl Chicago (17ú heag.)PEPPARD, Joe, Philip ROWLAND, agus Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.
Lua MLA (9ú heag.)PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.