APA aipamena

PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.

Chicago Style aipamena

PEPPARD, Joe, Philip ROWLAND, and Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.

MLA aipamena

PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.