Cita APA (7a ed.)

PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.

Cita Chicago Style (17a ed.)

PEPPARD, Joe, Philip ROWLAND, y Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.

Cita MLA (9a ed.)

PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.