Citazione Stile APA (7a Edizione)

PEPPARD, J., ROWLAND, P., & TJIPTONO, F. [. (1997). The essence of business process re-engineering. ANDI.

Citazione stile Chigago Style (17a edizione)

PEPPARD, Joe, Philip ROWLAND, e Fandy [pent] TJIPTONO. The Essence of Business Process Re-engineering. Yogyakarta: ANDI, 1997.

Citatione MLA (9a ed.)

PEPPARD, Joe, et al. The Essence of Business Process Re-engineering. ANDI, 1997.