TOTAL QUALITY MANAGEMENT & BESTERFIELD, D. H. (1995). Total quality management. Prentice Hall.
芝加哥风格引文TOTAL QUALITY MANAGEMENT 与 Dale H. BESTERFIELD. Total Quality Management. London: Prentice Hall, 1995.
MLA引文TOTAL QUALITY MANAGEMENT 与 Dale H. BESTERFIELD. Total Quality Management. Prentice Hall, 1995.
警告：这些引文格式不一定是100％准确.