Cita APA (7a ed.)

TOTAL QUALITY MANAGEMENT & BESTERFIELD, D. H. (1995). Total quality management. Prentice Hall.

Cita Chicago Style (17a ed.)

TOTAL QUALITY MANAGEMENT y Dale H. BESTERFIELD. Total Quality Management. London: Prentice Hall, 1995.

Cita MLA (9a ed.)

TOTAL QUALITY MANAGEMENT y Dale H. BESTERFIELD. Total Quality Management. Prentice Hall, 1995.