TOTAL QUALITY MANAGEMENT & BESTERFIELD, D. H. (1995). Total quality management. Prentice Hall.
Dyfyniad Arddull ChicagoTOTAL QUALITY MANAGEMENT and Dale H. BESTERFIELD. Total Quality Management. London: Prentice Hall, 1995.
Dyfyniad MLATOTAL QUALITY MANAGEMENT and Dale H. BESTERFIELD. Total Quality Management. Prentice Hall, 1995.
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