Cita APA (7th ed.)

TOTAL QUALITY MANAGEMENT & BESTERFIELD, D. H. (1995). Total quality management. Prentice Hall.

Cita Chicago (17th ed.)

TOTAL QUALITY MANAGEMENT i Dale H. BESTERFIELD. Total Quality Management. London: Prentice Hall, 1995.

Cita MLA (9th ed.)

TOTAL QUALITY MANAGEMENT i Dale H. BESTERFIELD. Total Quality Management. Prentice Hall, 1995.