TJIPTONO, F., & DIANA, A. (1995). Total quality management. Andi Offset.
芝加哥风格引文TJIPTONO, Fandy, 与 Anastasia DIANA. Total Quality Management. Yogyakarta: Andi Offset, 1995.
MLA引文TJIPTONO, Fandy, 与 Anastasia DIANA. Total Quality Management. Andi Offset, 1995.
警告：这些引文格式不一定是100％准确.