Lua APA (7ú heag.)

TJIPTONO, F., & DIANA, A. (1995). Total quality management. Andi Offset.

Lua i Stíl Chicago (17ú heag.)

TJIPTONO, Fandy, agus Anastasia DIANA. Total Quality Management. Yogyakarta: Andi Offset, 1995.

Lua MLA (9ú heag.)

TJIPTONO, Fandy, agus Anastasia DIANA. Total Quality Management. Andi Offset, 1995.

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