APA aipamena

TJIPTONO, F., & DIANA, A. (1995). Total quality management. Andi Offset.

Chicago Style aipamena

TJIPTONO, Fandy, and Anastasia DIANA. Total Quality Management. Yogyakarta: Andi Offset, 1995.

MLA aipamena

TJIPTONO, Fandy, and Anastasia DIANA. Total Quality Management. Andi Offset, 1995.