Cita APA (7a ed.)

TJIPTONO, F., & DIANA, A. (1995). Total quality management. Andi Offset.

Cita Chicago Style (17a ed.)

TJIPTONO, Fandy, y Anastasia DIANA. Total Quality Management. Yogyakarta: Andi Offset, 1995.

Cita MLA (9a ed.)

TJIPTONO, Fandy, y Anastasia DIANA. Total Quality Management. Andi Offset, 1995.